Returns & Refunds policy

We want you to love every Dragonberry piece you receive. If something isn't quite right, here's how we can help.

1. Faulty or Incorrect Items

If your order arrives damaged, defective, or not what you ordered, please contact us within 7 days of delivery at support@dragonberry.us.

Include your order number and a few clear photos showing the issue so we can resolve it quickly.

Once confirmed, we'll repair, replace, or issue a refund in accordance with U.S. consumer protection standards.

2. Change of Mind

Because our collections are produced in limited quantities, we don't offer refunds or exchanges for change of mind, size, or color preference.

Please check our size guide carefully before purchasing, or email us if you're unsure — we're always happy to help with fit advice before you order.

3. Return Conditions

To qualify for a return (for faulty or incorrect items):

- Items must be unworn, unwashed, and in original packaging with all tags attached.

- Return requests must be lodged within 7 days of delivery.

- Customers are responsible for return shipping costs unless the item is confirmed faulty or incorrect.

4. Sale Items

All sale and promotional items are final sale and cannot be returned or exchanged unless faulty.

5. How to Return

6. Email support@dragonberry.us with your order number and photos.

7. We'll confirm eligibility and provide return authorization and shipping details.

8. Once your return is received and inspected, we'll contact you with the outcome and process any applicable refund.

9. Important Notes

- Returns without prior authorization cannot be accepted.

- Keep your courier tracking number — we're not responsible for parcels lost in transit.

- Refunds (where applicable) are processed to your original payment method via Stripe.

Thank you for shopping with Dragonberry | Trend Setting Across the World.

We appreciate your support and are committed to ensuring your experience with us is as seamless as possible.

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